Frequently
Asked Questions
Here are some questions
that people might have and the answers. If you
don't find your answer here, just email us here and we'll answer just as fast
as an electron can go from here to there :-)
After you read the questions and answers, go
ahead and begin if you like.
Can
ALL noises be removed?
Answer:You wouldn't
want ALL noises removed because some noises
become embedded in the music and that part of the
music would be lost. We always try to
"strike a balance" so some noises will
HAVE to stay in.
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Can
ANY recording media be recovered?
Answer:
The C.I.A. may be able to recover ANYTHING, but
we can't:-) What we do is evaluate ALL incoming
media and if there's a problem we'll contact you. (To avoid problems, please don't send an
obviously damaged piece of media.) Of course,
damaged music isn't usually evident until it's
played. In that case, we'll contact you. You
can't "make a silk purse from a sow's
ear", so if a particular piece of music is
damaged, and you can't find another recording,
you're pretty much "out of luck".
"Bottom Line"
is, we'll try our "darnedest" to get the job done!
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Can
I get multiple copies?
Answer:This is a complex
area,the reason "Copyright attorney's exist.:-) In general,
you only have to consider Copyright law if your recording is
something that's not in the "Public Domain". (music
that's older than 75 years would be in the Public Domain) and
you want copies.
You'll have to work out any "multiple
copy" arrangements with the Copyright Holder
(or anything else out of the ordinary) and then
send us (in hardcopy) the paper-work so we can
have it on file. Then and only then, can we make
multiple copies (and there'll be a reasonable fee for the
extra copies.) In general YOU are responsible for
keeping to the law. If you use our service as
it's intended, that is to have your music put
onto CD's for your own use, you'll have no
problems. Of course, audio material (like an old "letter to
home" record or maybe uncle Charlie playing his fiddle ) that is not
actually owned by somebody else, can be copied as many times as
you like with no paperwork involved.
NB: I'm NOT an attorney
so I can't give advice.
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Do
you accept credit cards?
Answer: Yes. We use
Paypal as a way to let our customers use all major credit cards
as well as debit cards. Of course, payment can still be made via
a regular check or money order.
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How
long does this take?
Answer:
Usually, from the time we receive your package,
we should be finished and shipping within 10 days if there are no problems. If we are exceptionally
busy, or there are problems, it may take a bit
longer.
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What
does the finished CD actually look like?
Answer:
Each CD comes with a solid color label with the song
titles on it. The CD will be in a "slimline" jewel
case.
There will be an
"insert" in the jewelcase front in the event that
you're going by the hour or if you've purchased that option to
the "basic" service. That insert will either be a
"scanned" album cover or a picture of your choice.
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Isn't
copying music against the law?
Answer: No,
Copyright law allows you to copy music that you
have bought or own, onto any form of media (CD in
this case) as long as you keep that copy for your
own personal use.
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How
do you handle shipping?
Answer:
You ship the package here by any carrier you
want. We'll do the work and send it back probably
via the U.S. Postal Service Priority. Upon receiving your
package, we'll figure the total charges (including
shipping) and email that to you. Your package will be
shipped when that's received.
hint: The Post Office
will GIVE you a box to ship in if you ship PRIORITY.
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Which noises can be
removed?
Answer:
From records we can remove "background
noise" , "click/pops" (caused
mostly by scratches and embedded dirt) and most other anomalies
common to records. From tape, we can remove
"hiss" and most other unwanted noises. Some noise just
HAS to stay, if we took out ALL of it, sometimes very little
wanted sound would remain.
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What's
the difference between with and without
"noise reduction"?
Answer:
What is meant by "with noise reduction"
is that we perform a procedure on the music using
software that reduces and/or eliminates the noise
content. By "without noise reduction",
we refer to a simple procedure where the music is
copied directly to a CD with NO processing by any
software. The music sounds EXACTLY the same as it
did before. Clearly, most people who use our
service will want their music processed
"with noise reduction".
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Why
are your prices so low?
Answer:
Our "overhead" is very low and as a
famous TV cop used to say: "and that's the
name of THAT tune!"
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What
about insurance?
Answer:
Insurance is strictly up to you. You can insure
your package for whatever you want and if you
want insurance on the return shipment, please let us know on the Order Form.
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What is
"CD-text"? Is it important? Do you use it?
Answer: Simply stated,
"CD-text" merely allows whoever is
"burning" an Audio CD to put some alphabetical
information onto the CD with the music. Right now, the
only information added is "Song title and Artist".
Not all players support this relatively new feature (in fact,
very few) and to be honest, it has absolutely no impact on the
quality of a CD, the music sounds exactly the same with or
without it. But yes, we DO write the information on your CD so
that if the CD is ever played on a "new" player,
you'll see the information displayed. This MAY be important to
you and NO, not all Audio Restoration businesses write this
information on the CD.
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Can I send you a copy
and have a CD made from it?
Answer: Well, if the tape is a copy
of a record or something that you bought yourself or you actually own (I'm assuming you copied
something onto a tape) or the copy is of music that is in the "public
domain" or you own the Copyright, then the answer is yes. If the copy
is of a friend or relative's LP or whatever, the answer is no. Of course, if the music is
actually yours, like a recording of YOUR band performing something
original, you can do anything you want with it. In general, if
you simply send us some music that you own, we can make a CD
containing the songs on that media for your own use. This is about as
much about "Copyright Law" as the average person needs to know.
Be aware that although we WILL work
with a copy of YOUR legally owned music, we much prefer to perform our
service using the ORIGINAL media. The results are much better and
Copyright questions are averted.
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Do you keep a
copy of my music?
Answer: No, according to the law, only you
can have a copy. (a copy IS kept on hard disk for the duration of
warrantee which is a month then deleted)
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Which "blank
CD's" do you use? Are they any good?Will they last?
Answer: We use "Mitsui
Silver" CD-R
blanks. They are excellent and among the best in the world. If you
need your CD to last "hundreds of years" (for instance, if you
work for the "library of Congress"), we can use "Mitsui
Gold" for an additional fee.
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I've got lots of MP3's
on my hard-disk,can I put them on CD?
Answer: Absolutely! Copyright law says
you can have ONE copy for your own use on any media you choose. We'll tell
you how to do it yourself or we'll do it for you for a low price. Your CD
can be played on any MP3 player.
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How come your website
isn't "fancy"?
Answer: On the Internet, all are not
equal, all computers don't have a fast, broadband connection. Graphics and
other fancy things take time to load on a slower connection, therefore we
endeavor to keep those things at a minimum in order to save you time.
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